26 September 2006
To:
The concerned citizens of the World,
I am writing to inform you of the irreparable damage done to the KwaMashu Polyclinic, outside of Durban South Africa. As a pre-medical student from the United States I had the opportunity to spend a week working side by side with the sisters (midwives and nurses) in the labor and delivery room of the maternity ward. This polyclinic serves the entire township of KwaMashu. The last census here estimated their population to three hundred and fifty thousand people, but the census does not account for people in “informal settlements.” My guess is that there are at least another hundred and fifty thousand people in KwaMashu who make their homes in shacks along the hillside, and the census counts not one of those homes. The whole polyclinic has no more than 6 functional buildings. Upon entry my first morning, we had to wait in the van for a guard to unlock the chain and padlock. The pedestrian entrance was a metal turnstile, surrounded by chain link fence and barbed wire lines the wooden fences that encircle the campus. Twenty cars gridlocked in a stalemate with literally, a mob of patients in need of care gather towards the buildings. From the outside it almost looked like a riot scene full of chaos and a fight for a place close to the front of the cue (line) when the building opens. Some of the patients here walk a full day just to get to the clinic. They sometimes spend all day in line and are then turned away because they did not make it to the front, or the few doctors who have committed themselves to the completely underserved population, have gone home.
Understaffing is only one of the problems that KwaMashu Polyclinic faces. The allocation of funds meeting, which some of my colleagues attended, gave us some clarity and a new frustration as we understood underlying issues. It seems the clinic is under-spending in every department. One of the problems is that the directors of the departments are nurses who already have full time jobs, doing nursing work. When their proposals for money or Equipment are turned down, they are asked by the clinic administrator (in a condescending fashion) where their paperwork. Nine times out of ten they have no response, the paperwork was lost or never turned in. All the miscommunications and unused resources added fuel to my fire. In my time at KwaMashu, I became extremely frustrated with the void of educated health care administrators, and staff to support the nurses, doctors, and midwives, who have made KwaMashu their home.
The poor management trickles right down to the physical condition of the clinic. Honestly, It doesn’t look like any kind of facility I would ever take my child, partner, or parent. The entire facility needs a coat of paint and new tiles for the floor. The tiles around the edge of the room are broken, rotting, and unsightly. As I sat in the labor room patiently waiting for a baby to be born, I looked around. There are six beds, each two feet apart, hardly big enough for a rolling IV drip stand to fit it’s wheels between. The eight or so nurses and midwives share one stethoscope. Joan, one of the girls in our program has her own blood pressure cuff, one of the nurses offered to buy it off her. The sphygnomometer that I used had a poor seal on the bulb end and my hands were polluted with melted glue stick-em when I was done inflating the cuff. The Sharps container houses a colony of ants that trail around the room. It is by no means sanitary.
If you are not a midwife or an OB/GYN or have never been pregnant in South Africa, you may not be aware of how much a fetal heart monitor is used here. The entire clinic has ONE only one that functions. It works sometimes and was probably manufactured in the eighties. It is not cleaned between patients and there is only one elastic band that also looks as though it is never washed. They could use three in the labor room and three in the pre-natal care room. There is no ultra-sound machine. But if there were one I suppose people who have to be trained to use it, which would cost more money. “Come hear the baby’s heart,” calls a nurse, motioning to my from behind a curtain. She presses a rubber cone shape against the pregnant woman’s swollen belly. I’m skeptical that the blue rubber cone will amplify anything, but to my surprise I can hear a rapid healthy fetal heart beat.
At tea time I walk down a hall and heads turn following the tails of my white coat. A doctor, the people must be thinking, maybe the cue will move faster. And I wish I could start triaging down the line. Close to five hundred people snake across benches in fifteen rows. Each one has an eager or tired face. I smile, sometimes they smile back. When I hear someone coughing across the room, I hold my breath. It probably does me no good.
Back in Labor and delivery a midwife gets out the instruments for a delivery. They are wrapped in green paper, and she touches them with gloved hands only, but clearly they have been used before. They are stained and not shinny. I can’t even see my reflection in the metal. There are no computers here, and the women must bring their green pre-natal care folder that contains their medical history to each appointment. The daily logs are kept in the admins book. It is like an oversized ruled notebook, and each page has hand drawn columns with a red pen and a ruler. I bet you won’t be surprised when I tell you who cleans up the beds. The same women who deliver the babies mop the floor and change the paper covers, and wipe down the rubber mat that lies across the bed. The sheets are not changed all day, and multiple women share the beds, during a heart monitoring session, false labor, or a pelvic exam. (All of which were demonstrated with verbal instruction, followed by a hands-on test of skill.) I also learned how to palpate and measure a dilated cervix.
This clinic has five or six other departments that are in similar disrepair. The meager staff is committed beyond expectations, but I am still frustrated beyond belief with what these people don’t have. I feel somehow that even if ultra-sound machines, and fetal heart monitors, and shiny new instruments were provided it wouldn’t be a completely justified act because it would be too much at once. The women who work in the Maternity ward are very comfortable working with what they have, and perhaps and abrupt attempt overwhelm a developing country with modern instruments and complex machines that are hard to implement and harder to maintain would be detrimental. I hope someday I figure out whom to send this letter to. Today, I am not sure.